افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited more than 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities. Produced strategic feedback reports that directly contributed to closing deals on 20% of audited calls. Designed and implemented mistake‑docking frameworks and coaching loops to raise agent accountability and meet corporate quality benchmarks. Trained and onboarded 45+ newly promoted sales agents within an accelerated five‑day program, providing live shadowing and hands‑on deal closure assistance.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries and conducted product demonstrations to prospective clients. Utilized CRM tools to track leads and convert prospects, achieving a notable increase in conversion rates during the short tenure. Collaborated with the quality assurance team to align sales messaging with compliance standards.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line technical and customer support for the company's digital platforms. Resolved tickets efficiently, maintaining a high satisfaction rating. Assisted in gathering user feedback that informed subsequent process improvements.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, processing over 60 custom orders weekly across Jordan, Palestine, and Jerusalem. Coordinated international sourcing of raw materials from China, overseeing quality inspection, packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order fulfillment time by 15% while maintaining product quality.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and community moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged platform analytics to boost organic engagement and expand audience reach, achieving a 30% increase in follower growth. Developed and executed targeted campaigns that aligned with each brand’s marketing objectives.
اللغات
Arabic
native
English
intermediate
آخر تحديث: منذ شهر