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المهارات
الخبرة
Operations Manager
Prolab Techworks Solutions
2021-01 - 2026-12
Managed day‑to‑day operational and technical activities, coordinating a team of 6‑10 employees, customer cases, workflows and reporting. Diagnosed and troubleshot Windows, hardware, HDD/SSD, RAID, NAS and server‑storage issues, handling over 1,000 technical/data‑recovery cases using tools such as PC‑3000, R‑Studio and Hetman RAID Recovery. Prepared weekly action plans, assigned tasks, monitored performance and ensured service quality and confidentiality. Coordinated supplier and vendor communications, purchasing support and project scheduling to meet operational requirements.
اللغات
English
fluent
آخر تحديث: منذ 3 أيام