Automated Operations Engineer - Managed Services

About the role

Ericsson is looking for an Automated Operations Engineer within its Managed Services 1st-level Operations organization, based in Muscat, Oman. The engineer provides specialized technical expertise on intelligent network systems, supports the realization of solutions, and works on schema objects such as facts, attributes, hierarchies and transformations to develop application objects. The role also covers creating BI reports and dashboards, writing scripts and programs to automate manual work, and maintaining, debugging and troubleshooting systems and software.

Key responsibilities

• Monitor alarms and performance information in real time, 24x7, and perform initial analysis to identify issues and restore service where possible as part of 1st Line Support
• Detect, classify, correlate and escalate network incidents according to the agreed escalation matrix
• Use alarm surveillance, trouble-ticket management, change management support and 1st Level Service Restoration activities
• Manage customer complaints and ensure adherence to all processes
• Escalate within the department, to service support units, ASPs and supplier partners to maintain agreed service levels
• Execute front-office activities and routines set by Shift Team Leaders and NOC Manager, and follow up on trouble reports sent to delivery units, suppliers and customers
• Handle remote service corrective and preventive maintenance

Required profile

• Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering or equivalent
• Minimum 2-4 years of experience in operations and maintenance implementation, fault management and performance management
• Experience with UOC OSS tools and good multi-vendor system knowledge
• Proficiency in English; experience with Performance KPIs and CEM KQIs is an advantage
• Hands-on automation experience is advantageous
• Ability to work in a fast-paced environment, with strong teamwork skills and ability to support workload distribution

Required skills

• Alarm monitoring on RAN, transmission, core and NMS nodes
• Access, Core and IP/Transport networks, network topology and traffic handling
• Network performance and configuration parameters
• Mobile network O&M and network operation processes