Food & Beverage Supervisor

About the role

The Food & Beverage Supervisor will lead daily operations across the hotel’s dining venues, ensuring service excellence that reflects the voco brand promise of being "Reliably Different". You will coordinate front‑of‑house and kitchen teams, drive guest satisfaction, and support revenue and quality targets.

Key responsibilities

• Supervise daily food and beverage service, guaranteeing timely and professional delivery.
• Coordinate front‑of‑house and kitchen staff to create seamless guest experiences.
• Maintain service areas to the highest standards of cleanliness, presentation, and safety.
• Plan shift schedules and staff deployment to meet business needs.
• Handle guest inquiries and complaints promptly and professionally.
• Monitor guest feedback and implement service improvements.
• Train, coach and motivate team members, conducting regular briefings.
• Support inventory management, stock control and waste reduction.
• Monitor labour costs and operational expenses within budget.
• Ensure accurate cash handling and compliance with financial procedures.
• Uphold health, safety, hygiene and licensing regulations through regular checks.

Required profile

• Proven experience supervising food and beverage operations in a hotel or similar hospitality environment.
• Strong leadership and communication abilities.
• Customer‑focused mindset with the ability to resolve issues quickly.
• Knowledge of health, safety and hygiene standards.
• Ability to manage staff schedules and control operational costs.

Required skills