Guest Experience Specialist

About the role

As a Guest Experience Specialist you will be the first point of contact for guests at a Crowne Plaza hotel, ensuring every interaction starts and ends with a memorable impression. You will handle check‑in and check‑out, manage payments, and provide personalized local insights to make guests feel at home.

Key responsibilities

• Welcome guests warmly and acknowledge IHG Rewards Club members.
• Process reservations, payments and billing accurately.
• Execute swift and seamless check‑in and check‑out procedures.
• Anticipate guest needs and offer tailored recommendations for dining, attractions and services.
• Serve as the trusted point of contact for guest inquiries, billing issues and local advice.

Required profile

• Excellent communication and problem‑solving abilities.
• Friendly, approachable demeanor with a focus on delivering exceptional service.
• Fluency in the local language; additional languages are a plus.
• Basic numeracy and literacy skills.

Required skills

What we offer

• Competitive salary and performance‑based rewards.
• Full uniform and generous room‑rate discounts.
• Comprehensive training and development programs.
• Access to IHG’s wellbeing framework supporting health, lifestyle and work‑life balance.