Head of Mobile Services

About the role

ZOI is looking for a Head of Mobile Services, a full-time position based in Muscat, Oman. The role leads the strategic development, commercial performance and growth of the Mobility Services portfolio, which covers messaging, signaling, GRX/IPX, APIs, eSIM, IMSI leasing, firewall solutions and emerging mobile wholesale services. It is accountable for revenue and profitability, expanding the international customer base, strengthening partnerships and building a high-performing team.

Key responsibilities

• Develop and execute the commercial strategy, business plans and annual sales objectives, and lead new markets, partnerships and revenue initiatives
• Own revenue, gross margin and sales growth targets; build a qualified commercial pipeline and lead negotiations with international operators, carriers, aggregators, enterprises and OTT partners
• Manage key accounts, retention, SLAs and customer satisfaction, and turn customer needs into actionable internal deliverables
• Work with Technology, Operations and Product teams on product development, tariff structures, pricing, traffic allocation and routing, and support service quality and capacity planning
• Manage the annual budget, revenue forecasts, margins and profitability, and coordinate with Billing, Finance, Settlement, Legal and Regulatory Affairs
• Lead, coach and develop the team, set KPIs, run performance reviews and support succession planning

Required profile

• Bachelor's degree in Telecommunications, Engineering, Business Administration, Technology Management or a related discipline
• Minimum 10 years of experience in telecommunications, including international wholesale mobility services and strategic account management
• Demonstrated people management and leadership experience
• Experience with mobile network operators, carriers, aggregators, OTT providers or enterprise customers; international or multi-market experience preferred

Required skills

• Knowledge of messaging, signaling, GRX/IPX, APIs, eSIM, IMSI leasing, VAS and mobile security solutions
• Sales strategy, negotiation of wholesale agreements, pricing and revenue management
• Pipeline management, forecasting and financial reporting