Ships Agency Operator – Port Operations

About the role

We are seeking an energetic colleague to join our Port Operations Department in Duqm. The Ships Agency Operator will manage overall service operations, ensuring high-quality support for ship-owners, charterers, masters, terminals and other stakeholders across Oman.

Key responsibilities

• Attend and board vessels as required, following SOPs and customer requirements.
• Coordinate assigned port calls efficiently.
• Advise on contractor selection and submit competitive quotations for goods and services.
• Ensure compliance with Port Services processes, standards and the internal operating system (WASP).
• Use WASP as the mandatory reporting tool in line with SOPs.
• Monitor vessels and handle follow-up enquiries promptly.
• Verify pre-funding amounts and obtain necessary approvals before port calls and before vessel sailing.
• Maintain vessel files and keep transactional systems updated in real time.
• Provide proactive, efficient and timely communication at all times.
• Report leads and business opportunities.

Required profile

• Energetic and motivated individual.
• Detail-oriented with a strong focus on compliance and quality.
• Effective communicator able to interact with diverse stakeholders.
• Capable of handling multiple tasks in a fast-paced maritime environment.

Required skills

• Proficiency with the WASP internal operating system.