Team Lead – Housekeeping

About the role

An exciting opportunity has arisen for a Team Lead – Housekeeping to join Jumeirah Muscat Bay, a luxury resort in Muscat, Oman. The role involves overseeing daily housekeeping operations and leading a team to deliver exceptional guest experiences.

Key responsibilities

• Oversee daily operations, guide and motivate the team, and lead by example with professionalism, integrity, and compassion.
• Plan work schedules, delegate tasks, prepare duty rosters, and brief colleagues on daily responsibilities and operational changes.
• Ensure guests, clients, and colleagues are welcomed and attended to professionally, discreetly, and efficiently.
• Manage administrative duties, including reports, filing systems, stock inventories, vendor directories, and contract documentation.
• Coordinate vendor registration, code creation, price updates, purchase orders, and accurate allocation of operational expenses.
• Handle guest enquiries and complaints, report operational issues, and ensure compliance with policies, procedures, audits, and hospitality standards.

Required profile

• High School Diploma or equivalent (essential); Diploma or Degree in Hotel Management or related field (desirable).
• 2–3 years of experience, preferably with an international hospitality company.
• Experience working in an international environment with a clear understanding of cultural differences, demonstrating trust and respect for everyone.

What we offer

• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within the global Jumeirah network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and relevant benefits as determined by the property.