Waitress / Waiter – Luxury Hotel Dining

About the role

Tivoli Hotels & Resorts is hiring a Waitress for its Muscat hotel, acting as a Hospitality Ambassador. The role provides prompt, professional and courteous food and beverage service and creates memorable dining experiences, reflecting the hotel's luxury standards. It works closely with the Food & Beverage team to keep daily operations smooth.

Key responsibilities

• Welcome guests warmly, escort them to their tables and present menus, explaining menu items, daily specials and beverage selections.
• Take orders accurately using the Point of Sale (POS) system and serve food and beverages to Tivoli service standards.
• Ensure guest satisfaction, handle complaints professionally and refer complex matters to the Supervisor.
• Follow hotel SOPs, policies and service standards, and keep the assigned station clean, organised and fully stocked.
• Complete opening, operating and closing duties, check with the Supervisor before leaving the station, and assist with room service, clearing and resetting tables.
• Maintain food safety and HACCP procedures, report maintenance issues and safety hazards, and respect guest privacy.
• Develop knowledge of menus, wine selections and promotions, and take part in departmental meetings and training.

Required profile

• Ability to anticipate and exceed guest expectations and build positive relationships with guests and colleagues.
• Works collaboratively, takes responsibility, pays attention to detail and keeps a positive attitude during busy periods.
• Communicates clearly, acts with honesty and confidentiality, and follows hotel policies.