Butler Service Desk Agent – Guest Services

About the role

The Butler Service Desk Agent provides dedicated telephone support to guests, handling calls, requests and messages with professionalism. Working at the St. Regis Al Mouj, you will ensure seamless communication and prompt resolution of guest needs.

Key responsibilities

• Answer, record, log and process all guest calls, requests, questions and concerns.
• Operate the telephone switchboard, manage wake‑up calls, call forwarding, conference calls and TDD relay calls.
• Activate/deactivate guest room message lights and relay messages accurately.
• Assist guests with internet access and transfer technical issues to the provider’s support line.
• Test communications equipment to confirm proper operation.
• Dispatch bell or valet staff as required and follow up to ensure guest satisfaction.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior related work experience required.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Professional appearance, confidentiality and adherence to company policies.

Required skills

• Telephone switchboard operation.
• Basic computer usage and data entry.
• POS system operation.