Front Desk & Customer Relation Officer

About the role

The Front Desk & Customer Relation Officer will be the first point of contact for visitors and callers at our Muscat office. Working full‑time on‑site, you will ensure a professional reception environment and support client onboarding and communication.

Key responsibilities

• Greet and welcome visitors, manage incoming calls and inquiries.
• Direct clients to the appropriate team members and provide accurate information about services.
• Maintain a tidy and professional reception area.
• Schedule, confirm and coordinate appointments.
• Assist with basic client documentation, onboarding and follow‑up activities.
• Coordinate with internal departments to facilitate smooth client interactions.
• Handle routine administrative duties while preserving confidentiality.

Required profile

• Strong interpersonal and client‑relation abilities.
• Excellent verbal and written communication in English.
• Analytical mindset to understand client needs and prioritize tasks.
• Previous experience in front‑desk, reception or customer‑service roles, preferably in a corporate setting.
• High level of professionalism, discretion and attention to detail.
• Ability to work on‑site in Muscat and manage multiple tasks in a fast‑paced environment.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Effective use of email and calendar tools.
• Experience with basic CRM or client‑management systems.