Front Desk Sales & Customer Service Executive

About the role

As the first point of contact for members, guests and prospective clients at our new club in Muscat, you will create a welcoming atmosphere while supporting daily operations. You will also drive sales, generate leads and assist with event coordination to ensure an exceptional customer experience.

Key responsibilities

• Greet visitors professionally, minimise wait times and manage the reception area.
• Handle incoming enquiries by phone and email, directing them to the appropriate department.
• Contact potential new clients within 12 hours of lead receipt and follow up according to company standards.
• Record all client interactions and follow‑up notes in the relevant systems.
• Process payments accurately following financial policies.
• Maintain up‑to‑date records of enquiries and registrations.
• Use Playtomic, Padelmates or similar booking systems to manage reservations and client data.
• Support the planning and execution of events, leagues and tournaments, including front‑desk duties.
• Report daily occupancy percentages and assist with meeting room bookings.
• Perform general administrative tasks and keep the reception area clean and organised.

Required profile

• Strong communication and interpersonal skills with a professional telephone manner.
• Customer‑focused attitude and ability to work in a fast‑paced environment.
• Attention to detail and confidentiality when handling client information.

Required skills

• Proficiency with Playtomic booking system.
• Proficiency with Padelmates or similar scheduling platforms.