Senior Officer – Card Operations

About the role

The Senior Officer – Card Operations is responsible for the accurate and timely processing of OmanNet, Visa and debit‑card transactions, as well as related reconciliation activities. The role provides high‑quality support to customers and ensures operational integrity through strict adherence to best practices and regulatory requirements.

Key responsibilities

• Execute and resolve Visa and OmanNet transaction disputes, gather evidence, submit chargebacks and maintain dispute logs.
• Collaborate with customers, acquiring banks and scheme representatives to meet dispute timelines and regulatory standards.
• Prepare and submit periodic reports to the Central Bank of Oman and Visa covering transaction volumes, settlements, fraud statistics and compliance.
• Analyse customer complaints related to payment cards, identify root causes and document resolutions for audit purposes.
• Reconcile OmanNet and Visa ledgers daily, validate entries and resolve discrepancies.
• Input daily financial transactions, process settlements and ensure voucher accuracy.
• Generate MIS reports on transaction trends, performance metrics and reconciliation summaries.
• Manage custody of stock and keys, ensuring secure handovers and proper documentation.
• Participate in testing of new systems, upgrades and process changes, providing feedback and documenting results.
• Work with vendors, payment processors and scheme operators to resolve technical issues and meet service level agreements.

Required profile

• University or College Diploma in Business Administration or a related field.
• Minimum of 4 years of experience in card operations, payment processing or a similar financial role.
• Strong attention to detail and ability to work under tight deadlines.
• Good understanding of regulatory requirements for card transactions in Oman.

Required skills

• Card transaction processing and dispute management.
• Financial reconciliation and ledger maintenance.
• Regulatory reporting to central banks and payment schemes.
• Stakeholder collaboration with banks, vendors and scheme representatives.