Business Development Coordinator - Management System Certification

About the role

SGS, a global testing, inspection and certification company, is looking for a proactive, commercially minded Business Development Coordinator to support the growth of its Management System Certification services. The role suits someone with experience in B2B sales coordination, customer engagement, lead generation and commercial proposal management, preferably in a certification, testing, inspection or auditing environment.

Key responsibilities

• Identify potential customers, generate leads, qualify enquiries and find opportunities to expand certification services.
• Gather customer requirements, coordinate technical reviews and prepare quotations, commercial proposals and tender submissions.
• Maintain contact with prospective and existing clients, follow up on opportunities and support customer retention.
• Track leads, quotations, conversion rates and opportunity progress, ensuring timely follow-up.
• Follow up on contract renewals and recertification opportunities.
• Work with technical, certification operations and finance teams on order processing, customer registration and handover of confirmed business.
• Maintain CRM records, commercial documentation, sales forecasts and periodic business development reports.

Required profile

• Bachelor's degree or diploma in Business Administration, Marketing, Engineering or a related discipline.
• 2-4 years of experience in business development coordination, inside sales, sales support or customer service.
• Experience in a B2B services environment is preferred, especially in certification, testing, inspection, auditing or a related industry.
• Understanding of management system certification services and the certification lifecycle is an advantage.
• Experience preparing quotations, proposals and commercial documentation.
• Good communication, customer follow-up, organisational and coordination skills, and the ability to manage several enquiries and priorities.

Required skills

• Good working knowledge of CRM systems and Microsoft Excel.
• Presentation tools.