Call Center Agent

About the role

The Call Center Agent will handle inbound customer calls for a bank, providing information on products and services while building interest and ensuring high‑level personalized service. The role involves both direct customer interaction and supporting administrative tasks.

Key responsibilities

• Maintain up‑to‑date knowledge of all bank products, processes, services and marketing offers.
• Explain product features and benefits to customers during calls.
• Assist customers with specific inquiries and build interest in bank services.
• Update databases with customer status and changes.
• Arrange promotional calls, card activations, fraud alerts and other activities.
• Perform clerical duties such as faxing, filing paperwork, checking credit references and liaising with other departments.
• Achieve business targets and provide feedback for product and process improvement.
• Ensure customer satisfaction for both internal and external clients and continuously improve service delivery.
• Coordinate dispatch of product information packages and brochures across the GCC.

Required profile

• Diploma in any related discipline.
• Excellent written and verbal communication skills.
• Good reporting abilities.
• Strong customer service orientation.
• Proficient in written and spoken English.
• Ability to calm disgruntled customers.

Required skills

• Office technology skills.