Call Center Agent

About the role

The Call Center Agent provides exceptional customer service by handling inbound and outbound calls for a bank. Acting as the first point of contact, the agent assists clients with a wide range of banking inquiries, transactions, and product information.

Key responsibilities

• Handle incoming client calls professionally, addressing banking queries, concerns, and requests.
• Initiate outbound calls for follow‑ups, surveys, and to promote banking products and services.
• Document client interactions accurately in the customer database system.
• Cross‑sell bank products to meet individual and team targets.
• Assist clients with account inquiries, loan information, and financial transactions.
• Resolve issues and complaints promptly, escalating when necessary.

Required profile

• University/College Diploma in Business Management or Business Administration (Marketing or Management minor).
• Fresh graduate with no prior work experience.
• Awareness of banking products, services, and procedures.
• Proficient verbal and written communication in English and Arabic.
• Ability to work flexible hours, including evenings, night shifts, and weekends.

Required skills

• Familiarity with Customer Relationship Management (CRM) software.
• Strong problem‑solving ability and high attention to detail.