Client Relationship Manager – Employee Benefits

About the role

Lockton is seeking a Client Relationship Manager to join its Employee Benefits team in Oman. This role blends a medical background with insurance experience to deliver exceptional service to a portfolio of employee benefits clients.

Key responsibilities

• Manage and strengthen relationships with a portfolio of Employee Benefits clients.
• Understand client benefit requirements and provide guidance on insurer services, coverage and pricing.
• Support clients with medical claims queries, escalations and resolution, working closely with insurers and internal teams.
• Coordinate renewals and market reviews, ensuring timely completion.
• Identify opportunities to expand services and support business growth.

Required profile

• A medical background or relevant medical qualification.
• At least 2 years’ experience in the insurance industry, preferably in Employee Benefits or medical insurance.
• Good understanding of medical claims management and insurer processes.
• Experience managing insurance accounts and working directly with clients.
• Strong relationship‑building and communication skills.

Required skills

• Knowledge of medical claims management processes.
• Understanding of insurance products and pricing.