هذه الوظيفة لم تعد متاحة
انتهت صلاحية هذه الوظيفة في 18/09/2026. لم تعد تقبل الطلبات.
Customer Care Representative – Associate (Omani Nationals)
FedEx · Mascate
وصف الوظيفة
About the role
FedEx is seeking an Omani national to join its Customer Care team as an Associate. The role focuses on delivering high‑quality support to customers through various channels, ensuring issues are resolved promptly and accurately.
Key responsibilities
- Handle customer inquiries, bookings, and quote requests.
- Manage complaints, issue resolution, and case management.
- Perform account creation, basic onboarding, and hub operations support.
- Provide service recovery, proactive prevention, and claims handling.
- Escalate complex or escalated issues to senior team members as needed.
- Maintain accuracy, completeness, and compliance with internal and external standards.
Required profile
- Strong interpersonal and communication skills (written and verbal).
- Effective team‑working and problem‑solving abilities.
- Proficiency with Microsoft Office and general PC usage.
- Omani nationality as a mandatory requirement.
Required skills
- Microsoft Office
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في Oman.
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