Customer Service Specialist – Technical Support

About the role

We are seeking a customer‑centric Technical Support Specialist to join our growing team in Oman. You will be the friendly voice and problem‑solving hero for users of our online marketplace and e‑commerce platform, ensuring a smooth and positive experience.

Key responsibilities

• Provide first‑line technical support via phone, email, and chat.
• Listen actively, diagnose technical issues, and deliver clear solutions.
• Research and troubleshoot a wide range of platform‑related problems.
• Document interactions and resolutions for consistent support quality.
• Stay up‑to‑date on platform features and functionalities.
• Escalate complex issues to the appropriate technical team.
• Maintain a professional demeanor and build trust with customers.

Required profile

• Minimum 1 year of experience in technical support or customer service.
• Strong understanding of computers, software and troubleshooting principles.
• Excellent communication skills in English and Arabic.
• Ability to work independently and manage multiple tasks.
• Positive, solutions‑oriented attitude.

Required skills

What we offer

• Competitive salary.
• All hardware and software provided.
• Visa sponsorship for expats.
• Relocation costs covered to Oman.
• Work‑life balance with a fun and fair culture.