Fluids Customer Engagement Coordinator

About the role

The Fluids Customer Engagement Coordinator acts as the primary point of contact for customers within the Fluids product line, ensuring high‑quality service delivery, contract revenue growth, and strong customer relationships.

Key responsibilities

• Serve as the customer liaison for product line operations, delivering superior support throughout the service delivery lifecycle.
• Capture and update customer activity in business systems to provide visibility for service delivery teams.
• Gather and communicate significant customer intelligence and job‑specific requirements internally.
• Identify and capture cross‑product line sales leads and contribute to the Account Plan.
• Compile cost estimates, assess job risks, and support technical proposal development.
• Participate in briefings and debriefings with the PSD team to ensure clear understanding of customer objectives.
• Communicate recommendations to mitigate unplanned events and ensure timely, accurate job deliverables.
• Coordinate regular service quality meetings, customer reviews of SQ events, and evaluate feedback through satisfaction reports.
• Review field tickets for quality and completeness, and proactively resolve invoice disputes.

Required profile

• Bachelor’s degree in Engineering or Geoscience.
• Minimum of 5 years of experience in a similar customer‑facing role within drilling fluids or cementing services.
• Strong technical competency in drilling fluids and cementing services.

Required skills

• Drilling Fluids
• Cementing Services