Front Office Agent

About the role

As a Front Office Agent at voco™ hotels, you will be the first point of contact for guests, embodying the brand’s welcoming spirit and commitment to sustainable hospitality. You will ensure every guest feels at home while supporting the hotel’s journey toward a greener future.

Key responsibilities

• Greet and check‑in guests efficiently, handling reservations and inquiries.
• Provide accurate information about hotel services, local attractions, and sustainability initiatives.
• Manage guest requests, resolve issues promptly, and coordinate with other departments.
• Maintain the front desk area, ensuring it is tidy and reflects the hotel’s standards.
• Process payments, issue invoices, and handle cash transactions securely.

Required profile

• Passionate about genuine hospitality and creating memorable guest experiences.
• Friendly, approachable personality with strong communication skills.
• Ability to work in a fast‑paced environment and multitask effectively.
• Commitment to the hotel’s sustainability values.

Required skills

• Proficiency with standard front‑office software (e.g., property management systems).
• Basic numeracy for handling payments and invoices.

What we offer

• Opportunity to work in a vibrant, character‑rich hotel brand.
• Supportive team environment focused on personal growth.
• Engagement in sustainability initiatives and community projects.