Nutanix Engineer / Networking IT Support Engineer (Break & Fix)

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix services for enterprise infrastructure across Oman. The role is freelance and on‑call, requiring both onsite and remote troubleshooting while delivering professional customer service.

Key responsibilities

• Provide onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism) and perform system upgrades and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network issues, including TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Implement backup and disaster‑recovery solutions and respond to critical incidents within agreed response times.
• Maintain accurate technical documentation, incident reports and collaborate with global and regional teams.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification; Nutanix certification (NCP) is a plus.
• Strong professionalism, customer‑facing skills and ability to stay calm during critical incidents.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism)
• VMware and/or Hyper‑V
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• Scripting with PowerShell and/or Python