Pet Shop Retail Executive

About the role

Maryam's Pet is seeking an enthusiastic Pet Shop Retail Executive to manage daily store activities, assist customers, promote pet products and support business growth. The role combines customer service, sales, and store operations in a fast‑paced retail environment.

Key responsibilities

• Welcome customers, understand their needs and recommend suitable pet food, accessories, toys and grooming products.
• Achieve individual and store sales targets, upsell and cross‑sell to increase transaction value.
• Maintain a clean, organized store, arrange merchandise, manage pricing, promotions and FIFO/FEFO stock rotation.
• Handle POS transactions, cash, card payments, issue invoices and reconcile daily sales.
• Monitor inventory, receive shipments, conduct stock counts and coordinate replenishment.
• Process online orders, coordinate delivery, and respond to customer inquiries via WhatsApp, phone and social media.
• Stay updated on pet product knowledge and educate customers while referring veterinary questions to professionals.
• Prepare sales reports, monitor feedback and support promotional campaigns.

Required profile

• High school diploma; business or retail management diploma/degree is a plus.
• 1–2 years retail sales experience, preferably in pet shops or specialty retail.
• Strong communication skills in English; Arabic is an advantage.

Required skills

• Proficiency with POS systems.
• Inventory management using FIFO/FEFO principles.
• Basic computer literacy.

What we offer

• Competitive salary based on experience.
• Performance‑based sales incentives.
• Product training and professional development.
• Career growth opportunities within the company.
• Supportive, customer‑focused work environment.