Reservations Agent

About the role

Six Senses Zighy Bay is seeking a Reservations Agent to support its vision of sustainable, wellness‑focused hospitality. You will manage the full reservation lifecycle, ensuring accuracy, guest satisfaction, and alignment with the brand’s high standards.

Key responsibilities

• Run daily reports for reservations, operations, sales and marketing.
• Process new bookings, update existing reservations, handle advance deposits and respond to inbox emails within 24 hours.
• Generate and analyse reports such as No‑Shows, ORS comments and commissions.
• Assist with room allocation, special requests, hard blocks and rate determination.
• Contact guests or travel agents to clarify preferences or discrepancies before arrival.
• Track future room availability and maintain the internet reservation system in coordination with partners.
• Manage guest history and profile data, ensuring completeness and accuracy.
• Uphold Six Senses guidelines, LQA standards and performance benchmarks.

Required profile

• High school diploma or equivalent; at least 1 year experience in a similar luxury‑hotel setting.
• Hospitality diploma or degree preferred.
• Excellent written and spoken English.
• Ability to live in a remote location for extended periods and travel independently.

Required skills

• Microsoft Word, Excel, PowerPoint and Outlook.
• Familiarity with hotel property management systems (PMS), global distribution systems (GDS) and central reservation systems (CRS).
• Knowledge of hotel reservation policies, discounts and MICE procedures.