Senior Healthcare Business Data Analyst

About the role

Totally Tech LLC, a technology solutions provider, is looking for an experienced and analytical Senior Healthcare Business Data Analyst. The role analyzes healthcare and medical insurance data, evaluates business and operational performance, monitors system integrations and delivers actionable insights to support strategic decisions. It works closely with software development teams, project managers, insurance companies and healthcare providers.

Key responsibilities

• Analyze system utilization and transaction patterns across insurers, TPAs, hospitals, clinics, diagnostic centers and pharmacies, and evaluate operational performance indicators.
• Analyze end-to-end insurance workflows (eligibility, pre-authorization, claims, adjudication, payment, disputes), claims data, coding systems (ICD, CPT/ACHI) and billing anomalies.
• Build and maintain SQL queries, business intelligence dashboards and executive reports, define KPIs, SLAs and data quality standards.
• Monitor data exchange between integrated systems, investigate integration issues, document requirements and take part in integration and UAT testing.
• Present findings to senior management, coordinate with business partners, mentor junior analysts and support project planning and system enhancements.

Required profile

• Bachelor's or Master's degree in Health Informatics, Data Analytics, Computer Science, Information Systems, Biostatistics, Business Analytics or a related field.
• 6-7 years of experience in healthcare data analysis, medical insurance operations, health informatics or business intelligence.
• Proven experience with insurance systems, claims processing and pre-authorization workflows, and with integrated software systems.
• Demonstrated experience leading analytical initiatives and presenting to senior management.
• Preferred: hands-on experience with claims management and policy administration systems, and familiarity with Oman's healthcare and private insurance landscape.

Required skills

• Advanced SQL and relational databases.
• Power BI or equivalent BI tools for dashboards and reports.
• Understanding of insurance claims lifecycles, billing and healthcare coding.
• Knowledge of APIs, data exchange and integration workflows, and data validation frameworks.
• Strong analytical, quantitative and problem-solving skills; English presentation skills (Arabic an advantage).