Senior Operations & Performance Supervisor

About the role

The Senior Operations & Performance Supervisor will be the central point for day‑to‑day operational follow‑up, ensuring visibility over priorities, deadlines, client dependencies and outstanding actions across a professional‑services environment.

Key responsibilities

• Coordinate and track assignments, management actions, client matters and deadlines, monitoring engagements, owners, milestones and overdue items.
• Follow up with managers, teams and remote resources to drive timely closure, escalating delays, bottlenecks, capacity issues and operational risks.
• Support billing and collection follow‑up, prepare concise weekly/monthly dashboards and exception reports, and coordinate operational meetings.
• Improve workflows, controls and the effective use of ERP/CRM/task‑management systems.

Required profile

• 5+ years of relevant experience, preferably within a 8–15 year career span.
• Bachelor’s degree in business, management, finance, accounting, engineering, information systems or a related field.
• Proven ability to coordinate multiple teams, clients, workstreams and deadlines.
• Fluent Arabic and strong working English.

Required skills

• Advanced Excel and reporting skills.
• Hands‑on experience with ERP, CRM or workflow/task‑management systems (e.g., Odoo, Zoho, Dynamics, SAP, Oracle, Salesforce).
• Proficiency with Microsoft 365, collaboration tools, automation and AI‑assisted productivity.