Specialist, Residential

About the role

The Residential Specialist will analyse market trends and customer data to support the creation and optimisation of residential telecom products and services. Working within the Consumer Division, the role collaborates with cross‑functional teams to ensure new offerings are launched effectively and continuously monitored for performance.

Key responsibilities

• Analyse customer usage data and market trends to uncover opportunities and insights.
• Prepare regular reports on key performance metrics, product performance and usage patterns.
• Support market research activities, gathering competitive intelligence to inform product strategy.
• Track post‑launch performance of residential products, providing actionable recommendations for improvement.
• Work closely with technical, marketing and customer service teams to align on product goals and implementation.
• Analyse customer feedback to enhance satisfaction, reduce churn and identify cost‑saving opportunities while maintaining service quality.
• Assist in developing product strategies, business cases and ensure regulatory compliance in analysis and reporting.
• Recommend enhancements to existing workflows and data processes.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum of 3 years of experience in data analysis, market research or product development.
• Proficiency in project management (intermediate) and planning/organising (intermediate).
• Demonstrated analytical thinking, attention to detail and creativity.

Required skills