Technical Department Specialist

About the role

The Technical Department Specialist is a full‑time, on‑site position based in Ruwi, supporting Belltel’s technical operations across distribution and service activities. The role involves diagnosing mobile device and telecom equipment issues, coordinating with the service centre and providing technical assistance to internal teams and external customers.

Key responsibilities

• Diagnose and resolve hardware and software problems on mobile devices and telecom equipment.
• Document solutions, handle technical queries and escalate complex issues when necessary.
• Collaborate with sales, service and operations teams to deliver accurate technical information.
• Contribute to process improvements and ensure compliance with quality standards.

Required profile

• Strong analytical ability to identify and solve technical problems.
• Excellent communication and customer service skills for interacting with stakeholders.
• Relevant experience in telecom, mobile devices or related technical fields.
• Diploma or degree in Engineering, IT, Telecommunications or a related discipline.
• Ability to work on‑site in Ruwi, manage multiple tasks and maintain attention to detail.

Required skills

• Use of common diagnostic tools.
• Basic networking concepts.
• Familiarity with Mobile Device Management (MDM) solutions.