Hard/Soft Services Lead

About the role

Saif Al Harasi is looking for a Hard/Soft Services Lead in Muscat, Oman, to deliver, manage performance and drive continuous improvement of all hard and soft facilities management services on a project. The role covers technical operations such as MEP, HVAC and fire systems, as well as support services like cleaning, security and landscaping, and supports the Facilities Management Director in integrated service delivery.

Key responsibilities

• Manage and supervise MEP, HVAC, elevators, fire protection and other engineering services, including preventive, corrective and reactive maintenance schedules.
• Support commissioning, testing and handover of new systems and monitor performance and upgrades.
• Oversee housekeeping, pest control, landscaping, waste management and security, ensuring service levels and guest experience.
• Liaise with service providers so that staff training, presentation and conduct match project standards.
• Develop and enforce SOPs in line with Omani laws, safety codes and international FM standards, and lead inspections, audits and performance reviews.
• Supervise in-house and outsourced teams, support recruitment, onboarding and training, and help manage vendor contracts, KPIs and SLA-based incentives.
• Maintain asset performance records, maintenance logs and incident reports, and report regularly to the Facilities Management Director.
• Promote energy-saving initiatives and recommend technologies that improve efficiency and environmental performance.

Required profile

• Bachelor's degree in engineering, Facilities Management or a related field; technical discipline preferred.
• Minimum 8+ years managing hard/soft FM services in large-scale or complex properties.
• Knowledge of MEP/HVAC systems, soft services operations and regulatory standards.
• Experience with cultural, institutional or public-use facilities is an advantage; prior GCC experience preferred.

Required skills

• Leadership, communication and stakeholder management.
• Analytical thinking, strategic planning, problem solving and decision making.
• Ability to work under pressure and meet tight deadlines.