Cashier – Customer Service & Sales

About the role

The Cashier is the first point of contact for guests, responsible for delivering fast, friendly service and generating sales. You will work at the front counter and drive‑thru, ensuring every guest receives a warm greeting and accurate order.

Key responsibilities

• Provide outstanding hospitality by greeting guests within 5 seconds and following the S.E.T. principles (Smile, Eye Contact, Thank You).
• Maintain visual standards, including clean attire, tidy dining area, and well‑presented exterior.
• Prepare and serve coffee and food items according to the Always Fresh procedure, recording temperatures as required.
• Handle cash, credit cards, vouchers and automatic debits, issue receipts, refunds or change, and balance the cash till at shift start.
• Keep the front counter organized, stocked and ready for rush periods.
• Follow health and safety policies, use personal protective equipment, and report any incidents.
• Participate in store meetings, adhere to all operational guidelines and support housekeeping tasks.

Required profile

• Friendly, attentive attitude with strong product knowledge.
• Ability to work quickly and accurately under pressure.
• Excellent communication skills and a willingness to resolve guest concerns promptly.
• Commitment to maintaining cleanliness and safety standards.

Required skills