Collections Specialist - Oman Customer Portfolio

About the role

TruKKer is looking for a Collections Specialist to manage day-to-day receivables and collections for its Oman customer portfolio. The role drives timely cash recovery, reduces overdue ageing and keeps customer accounts clean and reconciled.

Key responsibilities

• Own an assigned portfolio of Oman customer accounts and deliver monthly collection targets.
• Follow up on due and overdue invoices by call, email and customer visits, escalating ageing accounts according to the collections process.
• Share invoices, SOAs and supporting documents (PODs, delivery notes) with customers and resolve payment delays.
• Reconcile customer accounts, allocate receipts accurately and clear unapplied cash and short payments.
• Coordinate with Sales/KAM, Operations and Finance to resolve billing disputes, POD gaps and documentation issues.
• Track and report DSO, ageing buckets, collection forecasts and daily collection activity.
• Negotiate payment plans within approved limits and flag accounts needing credit hold or legal escalation.
• Maintain accurate records of collection activity, commitments and follow-ups in the system.
• Support VAT and e-invoicing compliance in line with Oman Tax Authority requirements.

Required profile

• Bachelor's degree in Finance, Accounting, Commerce or a related field.
• 3-6 years of experience in B2B collections, accounts receivable or credit control.
• GCC experience required; Oman market experience strongly preferred.
• Logistics, transportation or supply-chain background preferred.
• Strong follow-up discipline, negotiation skills and comfort dealing with customer finance teams.
• English required; Arabic preferred for the Oman customer base.
• Valid Oman driving licence preferred for customer visits.

Required skills

• Proficiency in ERP systems and MS Excel.
• Familiarity with Oman VAT and e-invoicing requirements is an advantage.