Community Supervisor – Residential & Mixed‑Use Sites

About the role

As a Community Supervisor you will oversee day‑to‑day front‑line operations that keep a residential or mixed‑use community safe, orderly and compliant. Based onsite in Muscat, you will supervise staff, organise patrol coverage and act as the escalation point for incidents, emergencies and resident concerns.

Key responsibilities

• Supervise and coach site staff to deliver consistent patrols, checks, reporting standards and professional conduct.
• Plan daily deployment across entrances, common areas and car parks to maintain visible coverage and quick response times.
• Conduct regular patrols and inspections to identify suspicious activity, unsafe conditions, damages and HSE risks.
• Respond to security incidents and emergencies, coordinate first‑response actions and escalate as required.
• Produce clear incident reports with timelines, statements, evidence notes and corrective actions.
• Investigate complaints related to nuisance behaviour, access control issues or rule breaches.
• Operate lost‑property procedures, manage parking enforcement and maintain a site log of significant events.
• Liaise with facilities‑management teams on hazards, defects or damages and track completion status.

Required profile

• 10+ years of experience in community management, security or facilities‑management operations.
• Proven experience supervising and training front‑line staff on site procedures and standards.
• Hands‑on experience conducting patrols and operational inspections in community or facilities environments.
• Demonstrated capability responding to security incidents and emergencies in a controlled, procedural manner.
• Strong incident‑reporting skills with accurate documentation of facts, actions taken and follow‑up requirements.
• Experience identifying HSE risks or damages during routine operations and escalating for corrective action.

Required skills

• Staff supervision
• Staff training
• Site patrols
• Emergency response
• Incident reporting
• HSE risk identification
• Suspicious activity reporting
• Lost‑property procedures
• Parking enforcement