Counter Sales Associate - Paul Cafe

About the role

AZADEA Group, a lifestyle retail company operating more than 40 international franchise concepts across the Middle East and Africa, is hiring a Counter Sales Associate for its Paul Cafe. The associate sells displayed food items, organizes counter operations and ensures all orders are prepared and served on time.

Key responsibilities

• Greet and serve walk-in customers with high-level service based on product knowledge and established procedures.
• Process orders from waiters, arrange them to service standards and deliver them on time.
• Receive daily orders, check items against specifications, display them in the presentation fridge and restock regularly while keeping hygiene and presentation standards.
• Take part in opening and closing duties in line with internal procedures.
• Maintain and report records such as daily training records, taste panels and wastage forms, and report complaints or operational issues to the manager.
• Handle cash payments, exchanges and money transactions in line with policy.
• Place orders for required products and prepare takeaway orders, including special requests, to established wrapping standards.
• Communicate operational details to the team via the logbook handover process.
• Keep the counter clean, following the "Clean as you go" policy and regular sanitization.
• Complete monthly inventory of all disposable items (consumables).

Required profile

• High school degree.
• Zero to one year of experience in customer service or a similar role.
• Fluency in English.