Customer Service Officer

About the role

The Customer Service Officer will act as the primary liaison between MedNet Oman and its members, providers, brokers, and insurers. The role focuses on strengthening relationships, gathering feedback, and ensuring high‑quality service delivery.

Key responsibilities

• Answer member, provider, broker and insurer calls promptly and professionally.
• Support insurance companies through regular client‑servicing meetings and issue resolution.
• Collect client feedback via in‑person, phone, email, website and surveys.
• Maintain and manage client complaints using the ticket system.
• Develop initiatives such as free medical check‑ups and expert talks to boost loyalty.
• Deliver outreach programs within set timelines.

Required profile

• Bachelor’s degree in Medicine, Paramedics or related field.
• Minimum 2 years experience in a customer service or call‑center role within a hospital or medical insurance environment.
• Fluent in English and Arabic (spoken and written).
• Knowledge of medical terminology and health‑insurance market preferred.
• Willingness to work on a shift basis.

Required skills

• MS Word
• MS Excel
• MS PowerPoint