Customer Service Representative

About the role

Copart Muscat Auctions LLC is looking for a proactive, customer‑focused Customer Service Representative to join its team in Oman. The role involves supporting members throughout the vehicle auction process, handling inquiries, and ensuring a smooth, high‑quality experience.

Key responsibilities

• Provide professional support to members via phone, email, and in‑person interactions.
• Manage post‑sale activities, including vehicle collection, release coordination, and documentation.
• Resolve customer concerns promptly while maintaining a courteous attitude.
• Accurately update member records and safeguard confidential information.
• Assist operations and auction teams to ensure a seamless customer journey.
• Ensure compliance with company policies, procedures, and service quality standards.

Required profile

• Omani national (mandatory).
• High school diploma or equivalent; Bachelor’s degree preferred.
• 1–2 years of customer service experience, preferably in automotive or auction environments.
• Fluent English; Urdu language proficiency is an advantage.
• Strong communication, interpersonal, and multitasking abilities.

Required skills

• Proficiency with MS Office applications.

What we offer

• Competitive salary based on experience.
• Medical insurance and employment benefits in accordance with Omani labour law.