Director of Housekeeping

About the role

The Director of Housekeeping manages housekeeping functions and staff on a daily basis so that guest rooms, public spaces and employee areas stay clean and well maintained. The role directs the team to carry out all housekeeping operations, continuously improves guest and employee satisfaction and maximises the department's financial performance.

Key responsibilities

• Manage housekeeping operations and budgets: review staffing levels, obtain lists of rooms to clean and prospective check-outs, inventory supplies, and manage to meet or exceed budgeted goals.
• Supervise daily shift operations and inspections of guest rooms and public spaces, ensuring compliance with policies, standards and procedures.
• Ensure staff have proper supplies, equipment and uniforms, and communicate areas needing attention.
• Train new room attendants, schedule employees, track time and attendance, and handle progressive discipline and hiring.
• Handle guest problems and complaints, and take part in corrective action plans to improve guest satisfaction.

Required profile

• High school diploma or GED, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major.
• 3 years of experience in housekeeping or a related professional area.