Director of Spa & Wellness

About the role

Mandarin Oriental Muscat is seeking a seasoned leader to direct its Spa & Wellness portfolio. Reporting to senior hotel management, you will oversee all operational, financial and marketing aspects of the spa, ensuring the delivery of world‑class luxury experiences.

Key responsibilities

• Develop, monitor and re‑forecast the annual budget for Spa, Fitness and Kids Club.
• Prepare monthly profit & loss statements and analyse performance against targets.
• Review daily revenue data, discuss results with the Hotel Manager and implement strategies to achieve financial goals.
• Optimise therapist schedules, treatment room utilisation and retail sales to maximise yield.
• Plan and control capital expenditure, supplies and labour costs in close collaboration with the Director of Finance.
• Design and execute the Spa marketing plan, event calendar and promotional activities together with the Director of Marketing Communications.
• Conduct market research to stay ahead of trends in Qatar and internationally, and liaise with other Spa Directors across the group.

Required profile

• Proven experience managing luxury spa or wellness operations, preferably within a hotel environment.
• Strong financial acumen with a track record of budget management and P&L responsibility.
• Ability to develop and implement effective marketing strategies.
• Leadership mindset that fosters teamwork, integrity and a growth‑oriented culture.
• Excellent communication skills and the capacity to work closely with cross‑functional senior leaders.

Required skills