Doorman – Residences Team

About the role

We are seeking a professional Doorman to join the Residences team at Mandarin Oriental Muscat. The successful candidate will be the first point of contact for guests, delivering the legendary service and creating memorable “MOWow” moments in our luxury setting.

Key responsibilities

• Welcome guests arriving by car or on foot and manage arrivals and departures at the Bell Desk.
• Provide airport and local transfers, handle luggage, and run errands for guests.
• Manage post and package deliveries, maintain cleanliness of the hotel entrance, and handle guest vehicles.
• Prepare and submit reports in accordance with MOHG standards.
• Be present on designated Front Office shifts, supporting the team operationally.
• Act as an ambassador, engaging with guests and colleagues while promoting the Fans of MO guest recognition program.
• Handle guest complaints tactfully and coordinate with other departments as needed.

Required profile

• Strong sense of integrity, respect, and responsibility.
• Growth mindset and willingness to continuously improve.
• Excellent personal hygiene, grooming, and presentation standards.
• Ability to work collaboratively in a team-oriented environment.
• Professional demeanor with a focus on delivering exceptional guest experiences.

Required skills

• Knowledge of hotel offers and ability to promote them to guests.
• Experience with Bell Desk operations, luggage handling, and guest vehicle management.
• Competence in preparing standard reports and following MOHG procedures.

What we offer

• Comprehensive learning and development programmes.
• Opportunities for career growth within a world‑renowned luxury brand.
• Supportive team environment that values excellence and hospitality.