E-Commerce Support Specialist

About the role

We are looking for an E‑Commerce Support Specialist to provide end‑to‑end assistance for the integration of payment‑gateway services with our merchant partners. The role involves building relationships with existing and new government merchants to grow the acquiring market share while delivering high‑quality support.

Key responsibilities

• Support the integration of payment‑gateway services (Unified Checkout, ONET, MPGS, Cybersource) with merchant websites and mobile applications.
• Provide ongoing technical assistance, problem resolution, and training for merchants in both UAT and production environments.
• Set up and review merchant portals and app services, ensuring compliance with agreements and monitoring for fraud.
• Drive the introduction of new online payment options and value‑added services such as EPP, loyalty programmes, and discounts.
• Conduct monthly risk screening of high‑risk and zero‑sale merchants and implement mitigation actions.

Required profile

• University degree in a relevant field such as banking or finance.
• Minimum three years of experience, with at least two years in sales or merchant acquiring.
• Strong written and verbal communication skills in English.
• Excellent reporting, analytical, and customer‑service abilities.

Required skills

• Knowledge of online payment gateway services and merchant acquiring processes.
• Familiarity with UAT, production rollout, and compliance testing.