Education Counsellor – International Student Services

About the role

The Education Counsellor will guide prospective international students through the entire study abroad journey, from selecting suitable courses and institutions to completing applications, visas and pre‑departure steps. Working for IDP, a global leader in international education services, you will help students from Oman achieve their academic goals in Australia and New Zealand.

Key responsibilities

• Counsel prospective students to identify appropriate study options, courses and institutions.
• Conduct phone and face‑to‑face meetings, delivering accurate program information and admission requirements.
• Assist students in creating a shortlist of applications and manage the end‑to‑end counselling process.
• Support students through admissions, visa processing and pre‑departure activities.
• Build and maintain strong relationships with students, families, schools and scholarship bodies.
• Generate and follow up leads using the CRM system, converting prospects into applications.
• Identify new business opportunities in collaboration with the Business Unit Manager.

Required profile

• High level of integrity and ethical conduct in all interactions.
• Strong customer‑service orientation with a focus on delivering outstanding support.
• Excellent communication and interpersonal skills to engage students and stakeholders.
• Ability to work independently and as part of a collaborative team.

Required skills

• Proficiency with CRM systems for lead management and counselling workflow.