Field Researcher – Customer Experience (CX) Assessment

About the role

We are assembling a field team to support a customer‑experience assessment for an established organisation operating a network of service branches across Oman. The role involves gathering on‑the‑ground evidence through structured observation, mystery‑shopping visits and data capture to underpin the project’s findings.

Key responsibilities

• Visit assigned customer‑service branches to observe operations, wait times, queue management and the branch environment.
• Conduct mystery‑shopping visits and complete structured evaluation forms objectively and discreetly.
• Record accurate field data and submit clear, timely reports.
• Support short customer intercept surveys and interviews where needed.

Required profile

• Fluent in Omani Arabic.
• Reliable and honest reporting.
• Comfortable travelling between locations with a valid Omani driving licence.
• Professional, discreet manner.
• Available full‑time for the assessment period (a few weeks).

Required skills

What we offer

• Short‑term contract; start date confirmed on project mobilisation.
• Based in Oman with travel expenses covered.
• Multiple positions available.