Front Desk Supervisor

About the role

The Front Desk Supervisor ensures smooth guest arrivals and departures while supporting the front‑desk team in handling payments, reservations, and guest issues. This full‑time position is based at Marriott’s property in Muscat, Oman.

Key responsibilities

• Assist staff with expediting problem payments and follow up with guests on satisfaction.
• Process all guest check‑ins, confirm reservations, assign rooms, issue and activate room keys.
• Handle all payment types (cash, checks, debit, credit) and set up accurate guest accounts.
• Anticipate sold‑out situations and arrange alternative accommodations when needed.
• Block rooms, record special requests, and coordinate with Bellperson and Housekeeping to resolve guest calls.
• Track room readiness, review shift logs, and document pertinent information.
• Count cash at shift start/end, balance receipts and drop them according to accounting procedures.
• Support management in hiring, training, scheduling, evaluating and coaching front‑desk employees.
• Report accidents, complete safety training, and uphold company policies and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality or front‑desk experience.
• No prior supervisory experience required.
• No specific license or certification required.

Required skills