Guest Relations Agent (Arabic Speaker)

About the role

We are seeking a passionate Guest Relations Agent who is fluent in Arabic and English to deliver exceptional service to our hotel guests. You will be the primary point of contact, ensuring each guest enjoys a memorable stay and feels motivated to return.

Key responsibilities

• Welcome guests warmly and manage check‑in/check‑out processes efficiently.
• Promote IHG One Rewards and recognize returning guests in person or by phone.
• Handle guest inquiries, bill issues, restaurant recommendations, and resolve complaints with timely follow‑up.
• Maintain clear communication with all departments to convey critical information.
• Anticipate guest needs and provide tailored recommendations.
• Complete daily Guest Relations tasks within required timeframes.
• Report to the Guest Relations / Front Office Manager.

Required profile

• Excellent communication skills in Arabic and English.
• Problem‑solving attitude, turning issues into positive experiences.
• Customer‑oriented, reliable, and professional demeanor.
• Strong organizational and time‑management abilities.

Required skills

• Proficiency with Opera PMS.

What we offer

• Competitive salary and benefits package.
• Opportunity to join the global IHG family and work within a luxury hotel brand.
• Supportive team environment that values diverse perspectives.