IT Helpdesk Support

About the role

We are looking for an IT Helpdesk Support professional to join our client’s helpdesk team in Muscat. You will provide technical assistance for computer systems, hardware, and software, ensuring quick resolution of user issues.

Key responsibilities

• Operate the ABSHAR ticketing system and resolve user‑raised incidents.
• Build and maintain a knowledge‑base of solutions to reduce resolution time.
• Collaborate with the team leader to create FAQs for common problems.
• Prepare weekly and monthly support reports and site‑visit documentation.
• Travel to OETC locations across Oman to resolve IT problems, with transportation and accommodation covered as needed.

Required profile

• Bachelor’s degree in Computer Science or a related IT field.
• 3–5 years of experience in desktop and end‑user support.
• Professional certifications such as Microsoft environment certifications, System Centre, ITIL Foundation, or A+ are desirable.
• Fluent in Arabic and English, both written and spoken.
• Ability to work independently and as part of a team.

Required skills

• Installation and troubleshooting of Microsoft Windows operating systems and applications.
• Support, deployment, and troubleshooting of desktops, laptops, and iPad/tablet devices.
• Management of local and network printers.
• Hardware troubleshooting.
• Proficiency with Microsoft System Center.
• Strong command of Office applications (Word, Excel, PowerPoint).