IT Support Officer

About the role

The IT Support Officer provides first‑line and second‑line technical assistance to ensure smooth operation of the company’s IT environment. This part‑time position supports daily business activities by promptly resolving hardware, software, and network issues while maintaining system reliability and security.

Key responsibilities

• Provide technical support for hardware, software, network, and application issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Set up user accounts, email access, and system permissions.
• Monitor LAN, internet connectivity, and basic server operations.
• Perform routine system checks, updates, backups, and security patch management.
• Maintain inventory of IT equipment and software licenses.
• Document procedures, configurations, and troubleshooting guides.
• Support IT security policies, data protection compliance, and audit activities.
• Coordinate with vendors for repairs, upgrades, and project implementations.
• Deliver basic user training on IT systems and applications.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems or related field.
• 1–3 years of experience in an IT support or help‑desk role.
• Strong troubleshooting and problem‑solving abilities.
• Clear communication of technical issues to non‑technical users.
• Good time‑management and ability to handle multiple tasks.

Required skills

• Windows operating systems
• Microsoft Office suite
• Basic networking (LAN, internet connectivity)
• Computer hardware setup and maintenance
• Antivirus and security patch management
• User account creation and permission management
• CompTIA A+, Network+, Microsoft or Cisco certifications (advantageous)