Key Account Manager – Oman

About the role

We are looking for a dynamic Key Account Manager to lead and grow strategic enterprise accounts in Oman. The role focuses on building long‑term relationships with key decision‑makers, understanding client needs and delivering tailored solutions across B2B sectors such as background verification, employment screening and SaaS.

Key responsibilities

• Manage and develop a portfolio of key enterprise and corporate accounts.
• Act as primary contact for strategic customers, conducting regular meetings, business reviews and solution presentations.
• Identify upselling, cross‑selling and new business opportunities to drive revenue growth.
• Maintain accurate account information, forecasts and activity logs in the CRM.
• Coordinate with delivery, operations, technical and support teams to ensure successful service delivery.
• Oversee contract renewals and negotiate long‑term engagements.
• Monitor customer satisfaction, address issues proactively and ensure high client retention.
• Prepare account reports, sales forecasts and market intelligence updates.

Required profile

• Bachelor’s degree or diploma in Business, Marketing, IT or related field.
• 1–7 years of experience in key account management, B2B or enterprise sales.
• Proven track record of account growth, upselling, cross‑selling and client retention.
• Strong negotiation, presentation and stakeholder management abilities.
• Commercial awareness of B2B sales processes.

Required skills

• Experience using CRM systems to manage pipelines and forecasts.