Key Account Manager – Sales & Business Development

About the role

We are seeking a dynamic and results‑oriented Key Account Manager to manage, retain, and grow corporate and key customer accounts. The role involves building strong relationships with corporate clients, driving revenue through upselling and cross‑selling, and supporting new business development when needed.

Key responsibilities

• Manage and develop a portfolio of corporate and key accounts.
• Build and maintain relationships with key decision‑makers.
• Act as the primary point of contact for assigned clients.
• Conduct regular client meetings, business reviews, presentations, and site visits.
• Identify new business opportunities within existing accounts and drive upselling and cross‑selling.
• Handle client enquiries, concerns, and escalations professionally.
• Coordinate with internal teams to ensure excellent service delivery.
• Manage contract and renewal discussions and pursue long‑term partnerships.
• Maintain accurate client information and activities in the CRM.
• Track account performance, revenue, and sales targets.
• Monitor competitor activity and market trends.
• Prepare account reports, sales updates, and forecasts.
• Travel within Bahrain for client meetings and site visits as required.

Required profile

• Bachelor's degree or diploma in Business, Marketing, IT, or a related field.
• 1–4 years of experience in sales, business development, key account management, corporate sales, B2B sales, or customer success.
• Proven track record of achieving sales/revenue targets through upselling and cross‑selling.
• Strong negotiation, presentation, and communication skills.
• Fluent in Arabic and English.
• Ability to work independently and manage multiple accounts.

Required skills

• CRM experience (preferred)