Partnerships Associate – Merchant Acquisition (Oman)

About the role

We are looking for a proactive and energetic Partnerships Associate to help grow our merchant network in Oman. This is a frontline acquisition role focused on identifying, engaging, onboarding, and supporting merchants across relevant sectors. You’ll work closely with internal teams to ensure merchants launch smoothly, stay engaged, and grow their performance over time.

Key responsibilities

• Identify and approach new merchants across priority categories such as retail, F&B, services, and lifestyle.
• Pitch tailored merchant value propositions based on each business’s needs.
• Support the end‑to‑end onboarding process, including documentation, training, and activation readiness.
• Ensure merchants are properly set up on tools/platforms and understand operating processes.
• Build strong partnerships with merchants and act as a trusted point of contact.
• Conduct regular check‑ins to ensure satisfaction, resolve issues, and drive retention.
• Gather merchant feedback and share insights with internal teams for product and campaign improvement.
• Support promotional and campaign rollouts to improve merchant performance.
• Coordinate in‑store or on‑ground activations when needed.
• Track campaign results and suggest improvements.

Required profile

• Fresh graduates are welcome, preferably with internships or projects in sales, business development, partnerships, or operations.
• Candidates with 0–2 years of experience in merchant acquisition, account management, or business development are also considered.
• English is required; Arabic is strongly preferred.
• Knowledge of the Oman business landscape, especially Muscat and surrounding areas, is an advantage.
• Willingness to travel locally for merchant meetings.

Required skills

• Microsoft PowerPoint for creating clear, professional presentations.
• Microsoft Excel for basic reporting and analysis.

What we offer

• Opportunity to be part of a fast‑growing, high‑impact team building a strong merchant ecosystem in Oman.
• Exposure to diverse industries and strategic partnerships.
• Clear development path into Merchant Manager or senior Partnerships roles.
• Supportive, collaborative culture with early ownership opportunities.