Patient Care Lead – Muscat

About the role

The Patient Care Lead supports and manages Patient Support Programs, ensuring patients receive timely, compassionate, and professional assistance throughout their treatment journey. Acting as a trusted advocate, the Lead removes barriers to care, coordinates services, and provides clear guidance to patients both in the field and the office.

Key responsibilities

• Ensure timely enrolment of eligible patients and maintain accurate patient files for submission.
• Coordinate with healthcare providers, pharmacies, and patient support sites to implement program activities.
• Prepare regular performance reports, manage electronic patient records, and report adverse events in line with SOPs.
• Utilise Axios’ Patient Management System for all program activities and ensure compliance with international standards and internal policies.
• Oversee day‑to‑day operations, including processing patient applications, supporting the team, and conducting field visits.

Required profile

• A degree in a scientific or healthcare‑related field is preferred.
• Hands‑on experience in healthcare, scientific research, NGOs, or customer service management.
• Experience in data monitoring, management, and logistics/supply‑chain coordination is an advantage.
• Ability to travel frequently and work flexible hours.
• Strong adaptability, teamwork, and dependability.