Retail Agent – Customer Service & Logistics (Omani Nationals)

About the role

DHL Express Oman is seeking enthusiastic Omani nationals to join its retail team as a Retail Agent. In this role you will be the front‑line representative, delivering fast and reliable express delivery services while providing excellent customer support.

Key responsibilities

• Assist customers with shipment bookings, inquiries, and complaints.
• Process cash transactions and handle shipment documentation, including airway bills and customs paperwork.
• Promote and sell value‑added services such as insurance and express solutions.
• Maintain accurate data entry and daily reconciliations.
• Follow SOPs, ISO standards, and safety procedures to ensure high‑quality service.

Required profile

• Omani national in line with Omanisation requirements.
• Minimum grade 10 education or equivalent.
• 1–3 years of experience in customer service, retail, or logistics (preferably express delivery).
• Willingness to work flexible shifts, including weekends if needed.
• Fluent in English; Arabic language skills are highly desirable.

Required skills

• Proficiency in MS Office (Word, Excel).
• Accurate data‑entry ability with high attention to detail.
• Cash handling experience.
• Familiarity with logistics documentation such as airway bills and customs paperwork.
• Ability to use internal DHL systems for shipment processing.

What we offer

• Opportunity to work for a globally recognised leader in express logistics.
• Recognition as a best workplace in Oman by Great Place To Work®.
• Collaborative environment with over 200 passionate professionals.